Sprachreise Spanien

Terms & Conditions

Before you book and pay for a course at Escuela de Idiomas Nerja SL, you must read and confirm you have understood our terms and conditions below. Escuela de Idiomas Nerja SL, Terms & Conditions apply to all students, regardless if you have booked the course directly or through an Educational Tour Operator

For details of how to book and pay, please visit our Enrolment page.

Opening Dates and Holidays

  • The school is open all year, except for Christmas and New Year when it closes, usually for 3 weeks.

  • Classes take place from Monday to Friday.

  • The school is not open on Saturdays or Sundays.

    Age

  • The minimum age on our General Spanish courses is 16.

  • The minimum age on our Club 50+ course is 50.

  • Please note: students under 18 years old are not supervised except in lessons and on breaks and class excursions.

  • Under 18s: please read our Curfew. Parents or guardians of under 18s MUST send us a completed ‘Curfew form U18’ before the start of the course. Students aged under 18 must follow all the rules in the U18 form and in our Handbook. This includes the rule about being back at homestays at the correct time (curfew times). The safety and welfare of under-18’s is of paramount importance. We reserve the right, ultimately, to decide for students who continually disregard the rules to return home before the end of their course.

  • All group leaders with any under 18s in their group must give us a ‘certificate of good conduct’ or ‘certificate of criminal record’ from their country of residence.

Spanish Levels

  • We accept students at Beginner (A1) level on our General Spanish courses starting twice a month. If you are uncertain of your Spanish level, you can complete our simple online test at https://www.idnerja.com/spanish-test/.

  • If you need any advice on your choice of course please contact us at info@idnerja.com. Your details

    • It is essential that you give us all the information requested. Please tell us if you have medical conditions, allergies or dietary requirements, particularly if you have any serious issues with hearing, sight or mobility.

    • We keep your information in electronic and paper format.

    • At Escuela de Idiomas Nerja SL, we understand our responsibilities about the types of personal information we collect and use throughout our business in order to deliver our Spanish Language Learning services. Please read our Privacy Policy which details the personal data we require from you, how we use and store it and who we share it with.

Escuela de Idiomas Nerja, S.L. R.M. de Málaga, T. 1659 del libro 572 de Sociedades, folio 111, hoja Ma-20334. Inscripción 1.a – N.I.F.: B-29718467

• You must keep us informed if any of the information you have provided changes.

Booking and payment

Your place is reserved only after we have received the deposit. All fees should be paid in euros. We will confirm a booking after we have received payment – confirmation and accommodation letters will be sent via e-mail.


- Total payment is required to guarantee the booking within 30 days before the beginning of the course.

- Once your enrolment has been accepted, we will send you confirmation and charge you for the difference.

- This amount must be paid at least 30 days prior to the course commencement date, by:


- BANK TRANSFER, free of charges, to the Escuela de Idiomas "Nerja" s.l.


BANCO SANTANDER

Plaza España No 8, Nerja 29780, Málaga - Spain ESCUELA DE IDIOMAS NERJA S.L
IBAN ES80 0049 1418 03 2810050095
SWIFT CODE BSCH ESMMXXX

- Please indicate on bank transfers, the student’s name or invoice number.

- VISA or MASTER CARD (card number, expiry date).

Self-Catering Accommodation (Club Costa Nerja and Apartments)

  • Our Club Costa Nerja may be booked from Saturday/Sunday to Saturday/Sunday. If you wish to arrive/depart on a different day please check with the school, as availability may be limited. If you arrive on a Saturday and leave on a Sunday, you will be charged for the extra night (calculated pro-rata).

  • Our self-catering apartments may only be booked Saturday to Saturday or Sunday to Sunday. If you wish to arrive or depart on a different day, please consult us.

  • All accommodation payments must be made through the school.

  • If you decide to leave your accommodation early, you must write to us at least 30 days before. If we do not receive

    notification at least 30 days before we will be unable to offer a refund.

  • Any student who behaves in an unacceptable manner will be asked to leave their accommodation. We cannot guarantee that we will be able to find alternative accommodation.

Escuela de Idiomas Nerja, S.L. R.M. de Málaga, T. 1659 del libro 572 de Sociedades, folio 111, hoja Ma-20334. Inscripción 1.a – N.I.F.: B-29718467

Homestay Accommodation

  • Homestay accommodation may be booked from Saturday/Sunday to Saturday/Sunday. If you wish to arrive/depart on a different day, please check with the school as availability may be limited. If you arrive on a Saturday and leave on a Sunday, you will be charged for the extra night (calculated pro rata).

  • All homestay accommodation fees must be paid to the school.

  • Our homestays will welcome you at your arrival in Nerja from 07:00 until 24:00. For arrivals outside these times

    please consult the school before booking your travel.

  • If you take holiday during your stay and you are away from your homestay you will still be charged for your accommodation.

  • Please inform us if there are any issues with your homestay accommodation and we will attend to them immediately.

  • Please note in special/unforeseen circumstances it may be necessary to change your accommodation at very short notice before you arrive or once you are here and the school reserves the right to do this. We guarantee to provide accommodation for the period you have booked but not necessarily with the same homestay or in the same category for the whole period.

  • There will be a weekly special diet supplement applied to special diets such as celiac, gluten intolerant or lactose intolerant. Supplement 50€/week.

    Insurance

    • We strongly recommend that you travel with adequate insurance.

    • A good student insurance policy will cover expenses incurred if a student must go home early, flight cancellations or medical expenses.

      Pre-Arrival Cancellation

      • Once the student has been registered, cancellations will only be accepted if notice of cancellation is sent by registered mail and arrives at the Escuela de Idiomas "Nerja".

      • 11 days to 4 weeks prior to the course commencement date, in which case there will be a cancellation charge of 150€.

      • more than 4 weeks prior to the course commencement date, in which case there will be a cancellation charge of 60€.

      • If notice is received within 10 days of the course commencement date or after the course has begun, no money

        whatsoever shall be refunded.

      • Any refunds due will be made to the person or organisation that made the payment. If you paid by credit card or bank transfer, then the fees will be refunded to the same account.

Escuela de Idiomas Nerja, S.L. R.M. de Málaga, T. 1659 del libro 572 de Sociedades, folio 111, hoja Ma-20334. Inscripción 1.a – N.I.F.: B-29718467

Cancellations/changes for course or accommodation after arrival

  • All changes must be made in writing or by email to info@idnerja.com

  • You can upgrade if possible, but we do not give a refund if you cancel, curtail your stay or change to a cheaper course

    after arrival.

  • We are unable to offer credit notes to students who leave early.

  • If you cancel your homestay, we will refund all accommodation fees except the next two full weeks.

  • Periods of absence due to accident or sickness are non-refundable – we recommend booking a student insurance as this will be covered under their policy.

    Attendance

  • Escuela de Idiomas Nerja SL takes attendance at the school very seriously and expects students to attend every lesson, to be on time and do all their homework.

  • The school keeps a record of each student’s attendance at every lesson and calculates total attendance each week.

  • If you miss a lesson, for any reason, we cannot give a refund or allow you to take the lesson at another time.

  • If a student is asked to leave the school for poor attendance or conduct, their fees will not be refunded.

  • To receive a course certificate a student must attend at least 80% of their lessons.

    Photographs and filming

    • Classes cannot be filmed or recorded in any way, including audio only, without the permission (in writing) of either the Director, Principal or Academic Manager.

    • Escuela de Idiomas Nerja SL may use film or still photographs for promotional purposes.

    • You (or your parent if you are under 18) will be asked to give consent for images or videos to be taken and/or used. Conduct

    • For your own benefit and the benefit of your fellow students, you are always expected to speak in Spanish and behave respectfully to other students, staff and accommodation providers. In a multi-national environment, it is vital to respect cultural, racial and religious differences.

    • Escuela de Idiomas Nerja SL reserves its right to refuse admission to any student or to dismiss any student from school or accommodation without any refund in the event of misconduct.

    • EINerja expects students to behave responsibly online and to follow the school’s guidelines on internet use, including not downloading or sharing any illegal or inappropriate material.

    • EINerja expects all students to uphold the core European values of democracy, individual liberty, tolerance and the rule of law.

Escuela de Idiomas Nerja, S.L. R.M. de Málaga, T. 1659 del libro 572 de Sociedades, folio 111, hoja Ma-20334. Inscripción 1.a – N.I.F.: B-29718467

• Students will have to pay for any damage they cause to the school premises or their accommodation.

Complaints

  • If you have a problem whilst you are in the school, please let us know immediately so we can help you.

  • The complaints procedure is detailed in your Student Handbook

  • The complaint can only be accepted if it is made while the student is attending our school – we do not accept complaints received after the student has returned to their home country.

  • The complaint is only valid if all invoices relating to the student making the complaint have been settled in full. Liability

  • Escuela de Idiomas Nerja SL does not accept any liability in the case of illness, accident, loss or damage to personal items or property occurring on the school premises or where accommodation/transport has been booked through the school – except where such liability is imposed under Spanish law

  • Escuela de Idiomas Nerja does not accept any liability for losses or additional expenses due to cancellation or delays to your travel service – we strongly recommend that you travel with adequate insurance.

    Other

  • The school reserves the right to cancel or alter a course. If we do so, we will offer an alternative course or a refund of all fees. If the student decides not to take the alternative course offered, Escuela de Idiomas Nerja SL will not be liable for any losses incurred by the student for cancelled travel arrangements.

  • The school reserves the right to alter dates, fees and any particulars in the brochures without prior notice.

  • The Director of the school reserves the right at their discretion to refuse an enrolment for any student at any stage of the application process. The School shall be under no obligation whatsoever to give reasons for the decision of the Director. If an enrolment is refused, all payments received will be refunded.

Escuela de Idiomas Nerja, S.L. R.M. de Málaga, T. 1659 del libro 572 de Sociedades, folio 111, hoja Ma-20334. Inscripción 1.a – N.I.F.: B-29718467

 

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